In days gone by, agencies would regularly receive an early morning phone call from a client explaining that they had been let down and needed a driver to fulfil the mornings run. Drivers were very much on hand back then and it was very easy for an agency to contact a new driver and have them on their way to the client within 15 minutes of the initial phone call.
However, the hard part of the job back then was to win new business. Cold calling, sending emails and trudging around muddy industrial estates was all par for the course of winning new business. The clients had the power, they would tell us what to charge and if we were too expensive, they would find another agency that was cheaper. Drivers were getting paid a relative pittance because there were so many of them and so few jobs.
Now though, the industry is completely different. Drivers are getting much more than they used to, but when driver CPC was introduced in September 2014, many of them hung up their hi-vis vest in search of permanent employment, leaving the industry short of qualified drivers.